[Pierre]

Originally Posted by mediamaker

Ok maybe I am but to be fair read my post it took speaking to 8 seperate people before they acknkowledged I'm a new customer with an install then engineers that didn't do anything I'm sure a lot of the guys on here do a great job otherwise why would u be on here. It's unfair Virgin don't know how to treat customers which in turn is effecting u guys outsourcing to companies that don't care and Indian call centres how speak for themselves .

Whilst not excusing that, I have had the same problem with BT customer servces.

I think one initiative is to reduce the volume of calls to call centres by isuing a suite of self help tools.