[quasiment]

Hello. I'm new to this forum and wished to get help regarding the topic above. I have not yet had one single useful interaction with Virgin Media. I was connected just over a year ago - it took them 3 weeks to actually connect me ! The phone then didn't work. They then decided to overcharge me and have done so ever since. I have written letter upon letter requesting a written response and explanation. 4 phone calls but still no letter which is leading me to wonder whether literacy is a particular difficulty. My question to those on this forum is : do you know of any director's address because the only one I can find is in America. Given that Customer service seem incapable of putting pen (or fingers on a keyboard) to paper, this is my only alternative. Thank you in advance.