[sollp]

Before lots of people get there guns out and shoot, there is the problem of the customers PC, now i know alot of people are going to claim, alot will know how, but alot of PC's either will not, cannot or can but are so out of date with drivers it can't perform properly, therefore cannot produce 20Mb.

Now i'm know expert on PC's, i can build them tinker with them, keep the going and working effectively enough, but when i do visit customers houses and see some of the states they are in OR people who genuinely believe there PC works fantastic because they know or have a PC Engineer check it over, but with a few simple checks there slow connection can be improved because of the PC. Drivers need regular update, hard drive cleaned out of the rubbish that resides in them, Spyware,Malware ect. Poor Antivirus and or Firewalls the list is long. But this can and does have an effect on the performance.

Now im not saying that everyones problem is this, but what i am saying is alot of people balme the ISP,(whom ever it maybe) and basically not themselves.

Only on monday after a person had complained of poor speeds that they had had for the past 18Mths?? After a bit of optimistaion, it improved form 2Mbs - 15Mbs on the download. customer couldn't believe it. This happens alot.