[Matth]

To be on a decent deal, it seems you do need to deal with retentions, and I don't mean the kind of stupid deals which were around at one time, short term - some people would only be happy if VM were paying THEM, but if you are paying more than the continuing rate of a bundle (after discount period has finished), for the same or lower services, then you ought to be able to get something off.

In our case, we had been full no-bundle price for Phone:M, BB:M, TV XL, when the loss off Sky basics, and VM's own Price comparison ad with Sky, got our dander up (and unlike empty threats to move, we had a BT line alread - the VM (C&W) line was mostly modem line back in the glory days of X-stream and IC24 free hours).

In fact, if it wasnt for she who must be obeyed not being that keen on having a dish on the wall, VM would have lost a customer there and then, dropping the little used phone line (and setting up Voip as an extra "line"), dropping VM TV and BB, and going for more channels and higher speed with Sky (all mixes, plus the £5 broadband).