Quote:
Originally Posted by Richy99
you could always have called them to get a better deal......
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I don't understand? Surely VM have a set pricing structure, don't they? Are customers supposed to individually "barter" with VM to get a "personal deal" of some sort?
I did call them when VM first took over my contract from ntl, and upped the price by £10 a month for no apparent reason. The person I spoke to was absolutely adamant that I had to pay £29 a month from now on, as that was the new VM price for 2Mb broadband and a telephone line.
Given that experience I felt sure that there was no way that VM were going to offer some sort of deal, so I simply didn't bother.
Anyway, the real problem was the very large number of silent calls filling up my answerphone most days, all of which seemed to come from a VM call centre. I've tried for more than 2 years to get this major problem resolved, and I've also tried for several years to stop half of the posted correspondence from VM being sent to an address 2 miles away from me, a problem that has caused more than a little friction with the hapless recipient of my mail from VM.
Personally, I think I've been very patient and tolerant of the problems VM have inflicted on us; cancelling the contract was really a last-ditch measure to resolve the nuisance they have caused.
Jeremy