It's not fraud, since I chose the option of a self-install (new phone number, existing installation, all I got was a massive box with the STB and modem etc). The phone wall sockets are in the flat, but not connected to anything (bought a cheap corded phone, plugged it in, no dialling tone). I haven't put a cheapy phone in it for a couple weeks, so probably oughta do that, but I'm paying them £11/month for a service I'm not receiving, in order to get something that comes free along with it. I'm not complaining, and neither should they, since they get my money anyway!
And I have a TV license, so meh.