Quote:
Originally Posted by peterjohno
Very rarely post here,but just had to inform you of my position.
Been with VM for 3 years and have had 20mb since it came out. Since the STM got implemented i have been having issues on and off, resulting in the last 2/3 months getting less than 2 mb at any time of the day. Finally rang up to find out what was going on. Got the usual indian call centers who ran checks , nothing wrong with my system. an speedtest, getting 16/19 meb. Downloaded game files from blueyonder and still less than 2 mb. Now i dont use my pc during the day as im at wok,so i mainly use it at night,after 9 !! . Rang Vm to say i want out, i get the usual ,well whys that ?? Because my download speed is awful. Ok they say , well can i get an ex field engineer to contact you to run more in depth tests. Yes no problem. In the meantime get another call from VM to ask why im leaving,again ,i say download speeds. He says is it because of STM ? yes i said. Ok then ,your disconnection date is *****. Now this guy rings me and askes me to do these speed tests and says, yes you are being shaped,but cant understand why im getting crap speeds after the 9pm mark. He then says the ubr is oversubscribed and will be getting an update in the week. Right ok,well can i have a refund for the last two months of terrible speed. So he gives me 36 pound refund at half price. Now my issue is , even if they get this ubr ''issue'' sorted,im still going to be paying 37 pound for 20 mb, and as soon as i download 1 film or any file that takes me over 3 gig,then im capped for 5 hours at supposedly 5 meg.
Unless i do it after 9 !!. I have finally realised that paying that much money for a service that doesnt run right dosent make sense. I can get up to 16 mb from sky for 10 pound with no usage limits . Coupled with 10 pound for a bt phone line ,that 20 quid for a service that does exactly what it says on the tin. Its took a while , but ive finally realised that VM are having our pants off !!!!
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Agree with the above,ive been with ntl/vm for 7 years now i dont download only play online games for 2-3 hours 3 nights aweek,payin for 20mb and getting 2-5 from 9pm to 12,
currantly talking to o2 and be* broadband seem to be allot cheaper to
its a pain to have to move but im not prepared to pay for somthing im not getting
