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Chuck · 12-11-2008, 08:37

You could argue that water, gas or electricity is 'essential' while, to some, phone, internet and cable TV isn't. I suppose that might be why there is a difference.

Also some companies can claim from the 'carrier' if it is their fault and pass some of that on to their customers. So companies that supply gas don't own the pipes but just pay a charge to use them, when they break they probably have a clause that gets them some money back.

I believe that all the Virgin kit is owned by them so no one to claim from!

12-11-2008, 08:37	#15
Chuck Inactive Join Date: Oct 2008 Services: Virgin TiVo and V+ XL Basic Phone 60mbps Broadband Posts: 47	Re: Virgin Media compensation for Outages You could argue that water, gas or electricity is 'essential' while, to some, phone, internet and cable TV isn't. I suppose that might be why there is a difference. Also some companies can claim from the 'carrier' if it is their fault and pass some of that on to their customers. So companies that supply gas don't own the pipes but just pay a charge to use them, when they break they probably have a clause that gets them some money back. I believe that all the Virgin kit is owned by them so no one to claim from!