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Jeremy Harris · 11-11-2008, 22:13

We lost the cable service completely for about 7 or 8 days a while ago. After much hassle I had an offer of a free months service, but only after writing directly to a manager, who's address was obtained after a lot of detective work. Said manager was the only way to get the fault fixed as well - all the call centre did was keep sending the chaps in the van out, who would stop for a cup of tea, admit that it was a network fault they couldn't fix and get back in their van again..........

Reading the small print, it looks as if all service providers, both for internet related connectivity and normal household services, like water, electricity, gas etc, have a clause that says that they don't guarantee a fault free service.

Jeremy

11-11-2008, 22:13	#9
Jeremy Harris Inactive Join Date: Apr 2007 Posts: 14	Re: Virgin Media compensation for Outages We lost the cable service completely for about 7 or 8 days a while ago. After much hassle I had an offer of a free months service, but only after writing directly to a manager, who's address was obtained after a lot of detective work. Said manager was the only way to get the fault fixed as well - all the call centre did was keep sending the chaps in the van out, who would stop for a cup of tea, admit that it was a network fault they couldn't fix and get back in their van again.......... Reading the small print, it looks as if all service providers, both for internet related connectivity and normal household services, like water, electricity, gas etc, have a clause that says that they don't guarantee a fault free service. Jeremy