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chickendippers · 08-11-2008, 18:00

If you do it online you'll need your selfcare username and password. If you do it over the phone you'll need your account number and password.

It can be done anytime and usually takes an hour or two to come through. You'll most likely need to restart your modem for the upgrade to take affect.

Don't believe if you are told "it can take upto 24/48 hours" that's rubbish, that usually means the person you've been speaking to has botched the upgrade.

08-11-2008, 18:00	#3
chickendippers Inactive Join Date: Jan 2004 Location: Newcastle and Horsham Services: On-cable: TV-L, BB-L, Phone-M. Off-cable: Sky+ HD, Plusnet Unlimited. Posts: 1,432	Re: 2 to 10 Mb Upgrade queries? If you do it online you'll need your selfcare username and password. If you do it over the phone you'll need your account number and password. It can be done anytime and usually takes an hour or two to come through. You'll most likely need to restart your modem for the upgrade to take affect. Don't believe if you are told "it can take upto 24/48 hours" that's rubbish, that usually means the person you've been speaking to has botched the upgrade.