If you are on one of these older modems then we should be replacing it for you.
You can try emailing in about your issue and what modem you have.
http://www.virginmedia.com/customers...ault-email.php
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You could try posting on the Newsgroups link below shows you how to do it with Outlook Express.
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Tech Support via Newsgroups.
virginmedia.support.broadband.cable is the one that you want to use and here is the set up link
http://www.virginmedia.com/customers...setting-up.php
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