the thing which frustrates me is that you shouldn't have to go to all that effort. If you ring them up now and tell them exactly what the problem is somebody should be able to look on the system and say "yep, we are aware there is a fault with ........................ in your area, it is going to be fixed in December and for your inconvenience we would like to offer you .........."
If they did that I wouldn't even want compensation, I just like to know when the problem is going to be fixed. The thing which has always niggled me in the past is that my connection is normally 100% and on the odd occassion that it has died for a day and I ring them up, they tell me they have run some tests, nothing is wrong and my pc must have a virus. When they say that, my head explodes
