xspeedyx

A refund for loss of any service will be refunded but the fault has to be over 24hrs as the credit is worked out on a daily basic not a hourly

Think of it like this

for example you pay £18 for Broadband a 24 refund would be 60p, the ay its worked out is the amount you pay for the service divide by 30 days times by the amount of days you lost service for.