[MovedGoalPosts]

There is no service level agreement. Virgin Media, like most domestic suppliers do not guarantee a fault free service.

A 24 hour outage isn't that bad, after all how many techs do you think are sitting on their backsides waiting for a call out?

If the outages were happenning on a repeating basis, then I personally would consider it more significant. If the supplier wasn't making proper efforts to resolve I would be considering cancellation for a breach of the supplier's duty to provide an adequate service. It's a fine line where a not fault free service tips over into a failure to supply the adequate service. One 24 hour outage wouldn't be that tipping point in my view, despite the inconvenience.

Sometimes you might get a credit applied to your account, but it's a guesture of goodwill, rather than anything they have to give you.

In these instances it's always best to try and call and speak to some friendly customer service person, rather than using online forms which will often elicit a standard response.