Quote:
Originally Posted by poorondaice
Here's a general query.
I'm sorry I can't quote serial numbers for modem's at the moment, but is it only possible for Virgin Media to perform hard resets on modems from the other end of the cable line?
A friend of mine replaced a perfectly good motherboard because the modem wasn't issuing a DHCP address to his computer. It was issuing addresses to his Xbox 360, but not his PC. We tried the old motherboard, no luck and we tried the new motherboard, no luck.
In the end we had to ring Virgin Media to perform a hard reset on the modem because I couldn't locate a hard reset switch on the device.
After speaking to the person on the other end, they did say that the modem was holding on to the old mac address details for the network and wasn't releasing them and the only way to fix this was a hard reset.
Is this standard Virgin Media policy with modems? Do customers have to ring Virgin to get hard reset's on their devices performed?
Thanks for any help.
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Not heard of a hard reset from our end, we can remotely reboot Telewest modems if they come up in our software or we can clear the host table on the uBR.
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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.
Open a browser and in the address bar put or click the link >
http://192.168.100.1/ the password and username are both root if required.
What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.
DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
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