Cable Forum - View Single Post - Some questions about the phone service please

Retrovertigo · 05-11-2008, 18:49

Virgin called me today asking if I wanted to add the phone package to my XL broadband and pay Â£29 per month for 6 months and then Â£39 from then on.

They seemed a bit short on information though. At the minute I am on BT's package that gives free landline (local and national) calls 24/7 and wondered if Virgins definitely is a match for this?

Also my financial circumstances may change next June or so. If I sign up now for 12 months how do I stand with virgin if I wanted to reduce the broadband side of things to lower payments. Will they tie me to the 12 months of the full package or will they allow me to alter the package. This was something the guy who called didn't seem to know the answer to.

It's tempting because I'll save money. But I have been caught out with gas, electricity etc in the past - where it sounded rosey but I ended up saving no money at all - or the customer services were awful.

B.T aren't what they once were customer service wise, but they are still pretty good at sorting me out.

Thanks for any advice.

05-11-2008, 18:49	#1
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Some questions about the phone service please Virgin called me today asking if I wanted to add the phone package to my XL broadband and pay Â£29 per month for 6 months and then Â£39 from then on. They seemed a bit short on information though. At the minute I am on BT's package that gives free landline (local and national) calls 24/7 and wondered if Virgins definitely is a match for this? Also my financial circumstances may change next June or so. If I sign up now for 12 months how do I stand with virgin if I wanted to reduce the broadband side of things to lower payments. Will they tie me to the 12 months of the full package or will they allow me to alter the package. This was something the guy who called didn't seem to know the answer to. It's tempting because I'll save money. But I have been caught out with gas, electricity etc in the past - where it sounded rosey but I ended up saving no money at all - or the customer services were awful. B.T aren't what they once were customer service wise, but they are still pretty good at sorting me out. Thanks for any advice.