[GazCBG]

He just been round and changed the modem it seems fine now.
From a 250 to a 256.
Time will tell if it fixed

These are the readings on the new modem
Downstream Receive Power Level: 8.4 dBmV
Downstream SNR: 41.5 dB
Upstream transmit Power Level: 48.0 dBmV

Nearly the same as the old modem