[pabscars]

i too have the same problem, no VOD in the evening, not tried during the day yet monday to friday, ive only tried it a few times (10) since having it installed a couple of months back, but every time i press it, it says loading please wait.

but how long are you expected to wait. i left it ten minutes last night but still nothing.
when i finally gave up, it says temporarily offline, if this problem persists contact etc etc.
I take it this is acceptable to most people, or do you just have to expect this during peak times.
because if this is going to become the norm, then i can see me and VM falling out. My UBR is over utilised as i found out this week, but i read this may not be the issue with VOD tv, as it comes from the head end or something.
would i be within my rights to ask for a reduction in my bill, untill this is sorted ?.
not becaused i am a tight arse but i think this is the most productive way to get the wheels moving on upgrades, or getting the problem sorted IMO.

ive recently got a 2 month reduction on my BB because of the oversubscription issue, and just thought i may be able to force the issue again.
however i would like to point out that for me, its about consistent good performance and would rather pay full whack for the privelege, than use it as a bargaining tool to reduce my outgoings.

i understand that for VM its a balancing act, trying to get people the services they pay for and trying to make a good profit, but so far based on the services i have had for only a couple of months now things aren't exactly peachy.

As well as the VOD problem, there were also a few occasions where the screen froze, just like with Sky when you have bad weather, dont know if this is connected, but its never happened before.

maybe i am becoming a bit sceptical, but when i first had all VM's services installed, everything seemed to work great, on demand worked the first time i tried it, download speeds were good, online gaming good, but now after what seems like a settling in period, the quality of service appears reduced.

i am going to stick with Virgin Media, for a while at least because when they eventually get it right, i think the package they offer for all 3 services is very good.

apologies for going a bit off topic, but i just felt like a bit of a rant, so i shall step off my soap box and await any responces.