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moiraf100 · 02-11-2008, 19:20

My daughter has been with VM since June 2007 when she moved into her flat.
It was a new installation.
She has M TV 2mb BB and L Phone (?She pays for free calls)
Anyway, since about August/September she has been having problems getting an outside line. (TBH I'm not sure if I've already posted this - apologies if I have)
She has bought a new phone and still has the problem.
An engineer has called on numerous occasions with her having to have days off work and losing Saturdays for visits.
The first few times the engineer said there wasn't a problem, and the last time he swapped some wires outside and said it would be ok.
Tonight she phoned me really upset as she had had a minor accident and yet again couldn't get an outside line to call me.
When this problem occurs she has to use her mobile to call her land line and then it clears and she can use it to make a call.
In MY frustration I called Virgin and upon checking her line from India was told that the line was in use.
I tried explaining that she was more than likely on the phone to them complaining as well. He seemed to think that as the phone was in use there couldn't be a problem.
What can she do next? She's written to complain as she was told she couldn't complain over the phone, but has heard nothing yet.

02-11-2008, 19:20	#1
moiraf100 Inactive Join Date: Jul 2005 Location: Sandy. Moving to Cornwall in a couple of years Age: 72 Services: M+Tivo: VM 50mb BB: VM M phone: 15" Macbook Pro 10.9.1 iPhone 5 iPad 2 Posts: 452	Daughter has ongoing problem with phone My daughter has been with VM since June 2007 when she moved into her flat. It was a new installation. She has M TV 2mb BB and L Phone (?She pays for free calls) Anyway, since about August/September she has been having problems getting an outside line. (TBH I'm not sure if I've already posted this - apologies if I have) She has bought a new phone and still has the problem. An engineer has called on numerous occasions with her having to have days off work and losing Saturdays for visits. The first few times the engineer said there wasn't a problem, and the last time he swapped some wires outside and said it would be ok. Tonight she phoned me really upset as she had had a minor accident and yet again couldn't get an outside line to call me. When this problem occurs she has to use her mobile to call her land line and then it clears and she can use it to make a call. In MY frustration I called Virgin and upon checking her line from India was told that the line was in use. I tried explaining that she was more than likely on the phone to them complaining as well. He seemed to think that as the phone was in use there couldn't be a problem. What can she do next? She's written to complain as she was told she couldn't complain over the phone, but has heard nothing yet.