Cable Forum - View Single Post - VOD unavailable due to high demand in my area!

jaigee · 02-11-2008, 12:03

I have had this problem with VOD for few weeks now rendering VOD viewing impossible. Everytime I attempt to download VOD content at peak times, i.e. all evenings and weekends from lunchtime onwards, I invariably receive a box informing me that "due to heavy demand in my area, VOD is temporarily unavailable, please try again later", this is accompanied by the error code 9132. Occasionally the message reads that "VOD is unavailable etc. etc.." with the error code 1087. At all other times, the VOD service generally works fine.

An engineer came out yesterday morning and said that the box was at fault and changed it. Everything worked fine, in fact the VOD menu navigation was much faster. However, come the afternoon and evening all was back to normal with no VOD and the same messages/error codes. This morning all works fine again as usual.

I questioned him as to whether it was an area capacity problem and the reply was that my local box/exchange is only using 25% of it's capacity and if my broadband was fine, which it is, then that was not the problem as that uses the same line.

I have posted this on another forum and it appears that very few people have the same problem. Does anyone here have/know about the problem and it's possible causes etc. etc.?

I have contacted Virgin and await another call from an engineer.

02-11-2008, 12:03	#1
jaigee Inactive Join Date: Nov 2008 Location: Nuneaton Services: Virgin 2MB Broadband, Virgin Telephone (M), Virgin TV (M), V+ Box Posts: 16	VOD unavailable due to high demand in my area! I have had this problem with VOD for few weeks now rendering VOD viewing impossible. Everytime I attempt to download VOD content at peak times, i.e. all evenings and weekends from lunchtime onwards, I invariably receive a box informing me that "due to heavy demand in my area, VOD is temporarily unavailable, please try again later", this is accompanied by the error code 9132. Occasionally the message reads that "VOD is unavailable etc. etc.." with the error code 1087. At all other times, the VOD service generally works fine. An engineer came out yesterday morning and said that the box was at fault and changed it. Everything worked fine, in fact the VOD menu navigation was much faster. However, come the afternoon and evening all was back to normal with no VOD and the same messages/error codes. This morning all works fine again as usual. I questioned him as to whether it was an area capacity problem and the reply was that my local box/exchange is only using 25% of it's capacity and if my broadband was fine, which it is, then that was not the problem as that uses the same line. I have posted this on another forum and it appears that very few people have the same problem. Does anyone here have/know about the problem and it's possible causes etc. etc.? I have contacted Virgin and await another call from an engineer.