Cable Forum - View Single Post - I should be on 20MB but doesn't this mean I'm limited to 10MB?

Noggo · 01-11-2008, 14:32

I wouldn't be a happy bunny finding out 5 months down the line that your upgrade from L to XL hadn't gone through. I'm unsure what you mean about the problem with the account capped, but from VM's side of things isn't it just a case of resending a config file or command to the modem again and resetting it.

And as Darthlinux mentioned, ask for a refund for the difference between L and XL for the 5 months you haven't had the XL service. Plus if you're feeling a little cheeky a little compensation for the hassle of sorting the mess out

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01-11-2008, 14:32	#8
Noggo Inactive Join Date: Dec 2007 Location: Kidderminster Services: VM XL broadband, Sky+ TV and BT phone Posts: 670	Re: I should be on 20MB but doesn't this mean I'm limited to 10MB? I wouldn't be a happy bunny finding out 5 months down the line that your upgrade from L to XL hadn't gone through. I'm unsure what you mean about the problem with the account capped, but from VM's side of things isn't it just a case of resending a config file or command to the modem again and resetting it. And as Darthlinux mentioned, ask for a refund for the difference between L and XL for the 5 months you haven't had the XL service. Plus if you're feeling a little cheeky a little compensation for the hassle of sorting the mess out .