Quote:
Originally Posted by TrustyChainsaw
Hi,
I upgraded to 20MB broadband about 5 months ago and never really noticed a speed increase from my old 10MB service. After talking to VM I was told that it would be because I'm in a high usage area, etc etc. Now I've discovered this forum and learned how to access the modem configuration screen and it looks like it still configured for 10MB.
I've tried speaking to VM about this but apparently they can't diagnose or investigate the problem at all as I'm on a throttling list! Until I'm off the list (in ~3 days of low/none internet usage  ), can someone just confirm that I'm reading the config correctly and the modem is still set for 10MB service?
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
I'd expect to see this:
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
The signal levels look ok (using this as a guide) but I can post more info if necessary.
Thanks! |
What modem do you have the should be a sticker on the base if not sure then click
here
Since your upgrade you have actually rebooted the modem, otherwise the correct docsis file will never have reached your modem.
Or you can call Tech Support who will check what speed you should be on using the numbers below.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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---------- Post added at 09:02 ---------- Previous post was at 09:01 ----------
Quote:
Originally Posted by TrustyChainsaw
I guess my next question should be does it make a difference what the config file says or is the bandwidth totally controlled at VM's end?
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The config tells your modem what speed to allow through it.