Cable Forum - View Single Post - I should be on 20MB but doesn't this mean I'm limited to 10MB?

TrustyChainsaw · 01-11-2008, 08:39

Hi,

I upgraded to 20MB broadband about 5 months ago and never really noticed a speed increase from my old 10MB service. After talking to VM I was told that it would be because I'm in a high usage area, etc etc. Now I've discovered this forum and learned how to access the modem configuration screen and it looks like it still configured for 10MB.

I've tried speaking to VM about this but apparently they can't diagnose or investigate the problem at all as I'm on a throttling list! Until I'm off the list (in ~3 days of low/none internet usage

), can someone just confirm that I'm reading the config correctly and the modem is still set for 10MB service?

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

I'd expect to see this:
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000

The signal levels look ok (using this as a guide) but I can post more info if necessary.

Thanks!

01-11-2008, 08:39	#1
TrustyChainsaw Inactive Join Date: Nov 2008 Posts: 5	I should be on 20MB but doesn't this mean I'm limited to 10MB? Hi, I upgraded to 20MB broadband about 5 months ago and never really noticed a speed increase from my old 10MB service. After talking to VM I was told that it would be because I'm in a high usage area, etc etc. Now I've discovered this forum and learned how to access the modem configuration screen and it looks like it still configured for 10MB. I've tried speaking to VM about this but apparently they can't diagnose or investigate the problem at all as I'm on a throttling list! Until I'm off the list (in ~3 days of low/none internet usage ), can someone just confirm that I'm reading the config correctly and the modem is still set for 10MB service? Cable Modem Operation Configuration Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Maximum Number of CPEs : 1 Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled I'd expect to see this: Maximum Downstream Data Rate : 20480000 Maximum Upstream Data Rate : 768000 The signal levels look ok (using this as a guide) but I can post more info if necessary. Thanks!