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31-10-2008, 21:42

If you have sked for broadband to be installed then you will receive a Cable Modem and if you have also asked for cable tv you will receive a Set Top Box, you will also receive an installation kit which will includeinstructions some lengths of cable a splitter and a plastic spanner to help connect the cables up.

When everything is connected together you will need to call Quickstart on 0800 953 9500 to get it all added to your account, before you call take a note of the HFC MAC address from the sticker on the base of the modem, as you will be asked for it, and connect your modem up the same way as your old one.

31-10-2008, 21:42	#2
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: QuickStart questions If you have sked for broadband to be installed then you will receive a Cable Modem and if you have also asked for cable tv you will receive a Set Top Box, you will also receive an installation kit which will includeinstructions some lengths of cable a splitter and a plastic spanner to help connect the cables up. When everything is connected together you will need to call Quickstart on 0800 953 9500 to get it all added to your account, before you call take a note of the HFC MAC address from the sticker on the base of the modem, as you will be asked for it, and connect your modem up the same way as your old one.