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BenMcr · 29-10-2008, 10:26

It depends where you live.

If you are in areas 01-19 they would be able to go back the 14 months without issue.

However, Virgin cannot access any itemisation that was on any 'legacy' ntl bill

This means (all months are approximate)

For Areas 30-31 they can go back as far as October 2007

For Areas 24-28 they can go back as far as May 2007

For Areas 20-22 they can go back as far as December 2006

Basically if you are ex-ntl they can only go as far as when the new type bills started

29-10-2008, 10:26	#3
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Itemised billing It depends where you live. If you are in areas 01-19 they would be able to go back the 14 months without issue. However, Virgin cannot access any itemisation that was on any 'legacy' ntl bill This means (all months are approximate) For Areas 30-31 they can go back as far as October 2007 For Areas 24-28 they can go back as far as May 2007 For Areas 20-22 they can go back as far as December 2006 Basically if you are ex-ntl they can only go as far as when the new type bills started