Quote:
Originally Posted by whydoIneedatech
It should not be like that at all and it really is annoying that a customer can be treated like that, he should not have to resort to nearly cancelling his account because someone failed to check his modem remotely which would show the MAC address and confirm what model he had, takes a couple of minutes to run these checks.
Beyond me why they seemed not to have been done.
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Hi,
I did ring tech support and got through to india, i had a hard time understanding them and she could not understand what i wanted she kept telling me to do all these different things that had no bearing on the issue and was talking over me all the time but they are exceedingly polite, in the end she suggested i ring customer support they in turn said it was a tech issue and i had to ring them, after my second trip to india i had had enough and i rang to cancel my services.
I spoke to a really nice lady from scotland who was appalled at what had happened and she passed me to tech support who confirmed i still had the motorolla 4100, but he said it showed it had been replaced on friday which it was not as it was the engineer not turning up that started all this, i then said i could not go through this anymore and i was going to be leaving virgin i the rang disconnections and cancelled all my services and i gave this problem as the reason i was leaving.
The rest you know i was not expecting the tech or the other chap from virginmedia that came with him, they set it all up activated my modem and checked my comp out speeds are still bad but that seems to be inline with everyone else
Many thanks to you all especially whydoIneedtoteach your invaluable help has now got me sorted and i am now free to enjoy my comp and cable forum again.