Quote:
Originally Posted by Mick Fisher
Agreed 
But why Oh why does it have to be such a palaver in so many cases just to get a simple thing put right.  |
It should not be like that at all and it really is annoying that a customer can be treated like that, he should not have to resort to nearly cancelling his account because someone failed to check his modem remotely which would show the MAC address and confirm what model he had, takes a couple of minutes to run these checks.
Beyond me why they seemed not to have been done.