Quote:
Originally Posted by Arbs
It sounds as if my D/L speed is correct, but in the meantime i have contacted tech support regarding the high upstream power level and they have advised they will replace my modem and refund me money for not receiving the appropraite service. They advised my modem is now out of date.
Thanks for the suppport guys and i have got an excellent result. If i have further problems with my new modem i will be back.  |
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When the new modem arrives you will need to call Quickstart on 0800 953 9500 to get it added to your account, before you call take a note of the HFC MAC address from the sticker onbase as you will be asked for it, and connect your modem up the same way as your old one.
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