Quote:
Originally Posted by kpanchev
Stop wasting your time with useless customer support, complain here:
http://www.ofcom.org.uk/complain/internet/
I have used the procedure several times and believe me, the providers become quite supportive once they get the complaint from ofcom! |
By ofcoms own rules they should not get involved with any complaint until the customer has a deadlock letter from the company that the complaint is about.
It is then dealt with by Alternative Dispute Resolution an independent resoloution procedure.
I am not saying that is the case in every complaint but by ofcoms own procedure that is what the case should be.
Ofcom do not deal with individual complaints