Quote:
Originally Posted by Gary L
So if you upgrade online the daft way. you'll only know that your modem will need changing for a capable one if you phone up because you think it might be too slow?
isn't there any checks at all to see what modem is already issued to your account and to flag up that the person might need to be sent a new modem to go with the upgrade?
|
I say daft because you may get a discount if you phone that is not available online.
All that shows on the account is a MAC address which means nothing to you or the CSR dealing with the upgrade.