Quote:
Originally Posted by whydoIneedatech
We do not deal with that side only faults, and if you require a modem due to an issue with your connection we swap it.
Upgrades are either through the website ( you have got to be daft to do it that way ) or through Customer Services, we have no dealings with you upgrading till you call in to report a fault.
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So if you upgrade online the daft way. you'll only know that your modem will need changing for a capable one if you phone up because you think it might be too slow?
isn't there any checks at all to see what modem is already issued to your account and to flag up that the person might need to be sent a new modem to go with the upgrade?