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27-10-2008, 20:16

What modem do you have at the moment, and can you post the downstream power level and the SNR please.

When the new modem arrives you will need to call Quickstart on 0800 953 9500 to get it added to your account, before you call take a note of the HFC MAC address from the sticker on base as you will be asked for it, and connect your modem up the same way as your old one.

27-10-2008, 20:16	#2
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: Modem drops off What modem do you have at the moment, and can you post the downstream power level and the SNR please. When the new modem arrives you will need to call Quickstart on 0800 953 9500 to get it added to your account, before you call take a note of the HFC MAC address from the sticker on base as you will be asked for it, and connect your modem up the same way as your old one.