Just listened to the "complaint" on YouTube and I have to say... the VM guy deserves a medal for not falling asleep... the call went on and on and on and on... I was soooo bored!!
As others have said.. it seems like a gripe against a former employer rather than a genuine customer issue.
I've worked in Support roles before and it's one of those calls were you say to yourself "oh god!.. why me!"
Go to another supplier if VM aren't giving you what you want... it's not worth your health!
