Quote:
Originally Posted by Turkey Machine
Clearly their call centres need re-training. It's why I've asked a couple times here already whether it'd be OK to ask to be put through to a UK call centre. I haven't had an answer yet.
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You can do this. Ring CS and get through to the Indian call centre, then when they are unhelpful tell them you want to cancel your contract. They will then put you though to the cancellation department who are in the UK :-). Then just let them know you don't want to cancell but that you would like to talk to some one English in an English call centre. I did this after having problems and it worked a treat.
