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Fingers · 27-10-2008, 15:43

I utilise a Haringey UBR and found about a TX fault with the one I connect to. This fault was raised internally within VM in July but nothing mentioned by VM publically. I found out when complaining in August about steady reductions in bandwidth. I am getting download speeds of between 20 kilobytes to 400 kilobytes per second on a 20 megabit connection. I should get around 1.6 to 1.7 megabytes per second going by past experience.

After a bit of back and forth, the fault will not be fixed until November (UBR's are expensive to replace) and I am getting Â£27 per month discount from my cable bill. Fair play to VM for offering this. However, if I hadn't complained and kicked up a fuss, I wouldn't have been passed onto a "Customer Concern" rep (read: retention).

Moral of the story is - moan like nympho with tourettes syndrome. Make sure you get put through to "Customer Concern" if the helldesk doesn't sort you out. I found that complaining online via VM's website got a better response and I didn't have to spend hours in a call queue.

Edit: This ticket was raised this afternoon, would this affect Barnet? http://status-cable.virginmedia.com/...?ticket=828480

Edit 2: VM are currently carrying out UBR capacity upgrades. Check here http://status-cable.virginmedia.com/...maintenance.do to see if maintenance has affected your service - could be a clue.

Good luck.

27-10-2008, 15:43	#6
Fingers Inactive Join Date: Oct 2008 Location: London Age: 59 Services: All of them... Posts: 8	Re: More 20 Mb trouble I utilise a Haringey UBR and found about a TX fault with the one I connect to. This fault was raised internally within VM in July but nothing mentioned by VM publically. I found out when complaining in August about steady reductions in bandwidth. I am getting download speeds of between 20 kilobytes to 400 kilobytes per second on a 20 megabit connection. I should get around 1.6 to 1.7 megabytes per second going by past experience. After a bit of back and forth, the fault will not be fixed until November (UBR's are expensive to replace) and I am getting Â£27 per month discount from my cable bill. Fair play to VM for offering this. However, if I hadn't complained and kicked up a fuss, I wouldn't have been passed onto a "Customer Concern" rep (read: retention). Moral of the story is - moan like nympho with tourettes syndrome. Make sure you get put through to "Customer Concern" if the helldesk doesn't sort you out. I found that complaining online via VM's website got a better response and I didn't have to spend hours in a call queue. Edit: This ticket was raised this afternoon, would this affect Barnet? http://status-cable.virginmedia.com/...?ticket=828480 Edit 2: VM are currently carrying out UBR capacity upgrades. Check here http://status-cable.virginmedia.com/...maintenance.do to see if maintenance has affected your service - could be a clue. Good luck.