This aint really a moan just a little head scratch.
Last week my modem powerpack started smoking from the little vents on the top and the power died to the modem as you would expect, anyway, I rang them up and got a lady that was very very hard to understand and I told her the problem.
It started the normal way 'please turn off your antivirus firewall etc, err hang on love I said 'it's not the modem thats faulty its the power supply can you please send me a new one
and I will just plug it in and jobs a gud un.
Nope she said we don't just do power supplies, I will send you a new modem with a new power supply, hmmm oddd me thinks but ok.
2 days later I get a parcel with two separate boxes in it, one had the modem and one had the power pack, and a letter saying we don't want the old one back you may dispose of it responsibly... why couldn't they just send the powerpack? and no I havn't used the new modem, it just seems a waste of money and now there is a new untouched modem waiting to be fed into the system of iffyness if I was that way inclined !!
Can't fault the delivery time though lol.