Originally Posted by Aegis

Ok i rang again this morning and asked to be put through to one of these departments, i had to go through the whole thing again with the girl i was talking to who in the end told me the same as before that the job was marked as completed.

She said there was no need to complain and she could help me with it and tried to get me to go through the usual reboot, ipconfig, and tracert tests, i tried to tell her i was not at my computer as it did not work as i had not had my new modem, she told me the same as the others the engineer had marked the job as completed so i must have it, how can engineers do this?.

She did offer to upgrade me to the vip package saying that it would cure all my problems, but i have 20meg now and cannot get the full use out of it, and an upgrade was not what i wanted the engineer to do his job and give me my modem.

After ten mins of trying to explain to her and her not listening i insisted on being put through to one of the above departments she reluctantly agreed, after being on hold for 50 mins i gave up.

I have since sent an e-mail to virgin relating my problem and i have had the customary automated reply saying we will look into it, going by past experience of this i do not hold out much hope.

PS My replies will be delayed as i am having to use my parents connection to post this, and mum does not like to have her bingo interrupted too much.