Originally Posted by brundles

I think the most I've ever had from the online complaints form is an automated "we'll look into it and get back to you e-mail" followed by the square root of nothing months later.

Oh, and customer care weren't much better - saying they'd refund some VOD stuff that didn't work because of an area fault but never quite getting around to actually refunding it.

Going back on topic, Virgin Central used to have a reasonably good selection of VOD stuff as an introduction - these days it's general a load of rubbish. Something that could work would be to extend the Virgin Central catalogue using adverts in the programs to fund it. It might then be a simpler upsell to packages that include some VOD (or even individual VOD programs) based on the combination of an extended catalogue and the lack of adverts.