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nffc · 27-10-2008, 07:52

But surely he had a good reason to leave you on hold for that long... when i worked in a call centre we were always told to say how long we would be roughly before we put them on hold and if it was taking longer to sort out than that take them off and tell them.

Dreadful for the agent to leave you on like that if you're paying for the call without offering a call back...

27-10-2008, 07:52	#20
nffc cf.mega poster Join Date: Jul 2004 Location: chavvy Nottingham Age: 41 Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air Posts: 7,422	Re: VM traffic shaping policy changed? But surely he had a good reason to leave you on hold for that long... when i worked in a call centre we were always told to say how long we would be roughly before we put them on hold and if it was taking longer to sort out than that take them off and tell them. Dreadful for the agent to leave you on like that if you're paying for the call without offering a call back... __________________