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27-10-2008, 01:47

You will need to ring in tomorrow and if you are on a Virgin phone call Customer Services and tell them you want to lodge a complaint and want to talk to someone in Customer Concern and if not Customer Relations and tell them what has happened.

Also ask if your calls have been logged when you called in as you want to lodge a complaint against those members of staff, do not accept anything less.

Plus you want your modem fitted, as the new one will not show on your account.

27-10-2008, 01:47	#2
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: Need some help please. You will need to ring in tomorrow and if you are on a Virgin phone call Customer Services and tell them you want to lodge a complaint and want to talk to someone in Customer Concern and if not Customer Relations and tell them what has happened. Also ask if your calls have been logged when you called in as you want to lodge a complaint against those members of staff, do not accept anything less. Plus you want your modem fitted, as the new one will not show on your account.