[Aegis]

My Motorola SB4100 modem is playing games with me sometimes it works and othertimes it does not, i have rebooted it and checked all the cables but no joy.

It has been like this for about a month now i rang virginmedia when it first started to go wrong and i was told it was okay it must be my computer.

I rang again on thursday as i could not use it at all i spoke to a chap from tech who said it needs a new modem and he booked an engineer to come on friday between 12 and 4 to change it for me, i waited all day and no engineer came i rang on friday at about 4.30 to see if the engineer was delayed they said they would try and get hold of the engineer and ring me back they never did.

I rang again on saturday morning and was told the job was marked as completed and that i had been given a new modem, i explained no engineer came to me and that i still had my old modem, i was told that the engineers do not lie and that if it was marked as completed the job had been done.

I rang again today sunday and the chap from customer services said it was marked as completed and there was nothing else they could do, i said i was not happy with this and could i speak to his supervisor he said there were no supervisors in at the weekend i said that was crazy, he then told me if i was not happy i could always find another service providor and then hung up on me.

Where do i go from here i do not want to keep ringing up and become a nuisance but i need to get this fixed.

Any help would be much appreciated.