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lemarsh · 26-10-2008, 11:00

agree with Maggy's theory. I had a major issue with them, where they would not accept my word to cancel an account (I pay the bill, am authorised on the account, can downgrade the account etc) - but point blank refused, as my ex could not cancel (not in contact) and in her name.

Eventually they seem to have agreed, as out of the blue came a letter from them advising cancellation at the date I had already agreed to (1 month after my initial contact with them) - and advising I could return at any time (the chances are less than ho hope!!).

You will seem like you are hitting your head against a brick wall - but with me it did come down eventually.

26-10-2008, 11:00	#18
lemarsh Inactive Join Date: Nov 2003 Location: Surrey Age: 59 Posts: 510	Re: TV cheaper with Virgin than Sky? agree with Maggy's theory. I had a major issue with them, where they would not accept my word to cancel an account (I pay the bill, am authorised on the account, can downgrade the account etc) - but point blank refused, as my ex could not cancel (not in contact) and in her name. Eventually they seem to have agreed, as out of the blue came a letter from them advising cancellation at the date I had already agreed to (1 month after my initial contact with them) - and advising I could return at any time (the chances are less than ho hope!!). You will seem like you are hitting your head against a brick wall - but with me it did come down eventually.