Gary L, it was me who asked you about your original post, not r00t, and I would have thought you could have edited that post by now to show that.
To answer your other question, net additions to a particular service can be attributed to new customers, or existing customers taking new products.
In a nutshell the claim made by Fatec that there has been a loss in BB users of plus 30K is simply not supported by the facts, hence therefore STM, whilst unpopular with some, is certainly not causing mass panic within cable land, and is likely doing what it intended to do.
If the figures I had quoted showed net losses, they would be clear, but just to add some basic clarity......
20,000 BB customers cancel in Q1, and go to an alternative supplier, but 30,000 new BB units are added in the same quarter, then the net gain is 10,000 BB units.
Reverse those figures and its a net loss of 10,000 BB units.
Anyway, its academic as VM aren't going to offer reductions to customers who have been STM'd