Quote:
Originally Posted by BenMcr
The outage was NOT due to a planned upgrade. There was a serious power cut at one of the Headends!!!
So Virgin offer to send an engineer to fix a fault, you say no and then complain about it?!!!!!
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I read the corporate excuse for incompetence but I don't believe it because I have been lied to by VM too many times before.
Apologists with an employment link to VM should be job hunting if they are wise and not trying to defend their bosses ambivalence to customers.
The TV fault that I experienced was not an equipment failure but related to upgrades where poorly trained staff carried out instructions passed from one inconsequential manager to another.
It is my right to complain if I percieve that I am being lied to and the unofficial info leaks made by this conglomerate of incompetence do not match the facts !!!
---------- Post added at 19:08 ---------- Previous post was at 19:06 ----------
Quote:
Originally Posted by BenMcr
The power went off at the headend at 11:30, TV services were back on by 1pm. I think that is pretty quick
Telephone services were not affected, and broadband services are being restored as we speak
---------- Post added at 18:40 ---------- Previous post was at 18:19 ----------
P.S I would love to see Arthur make electrical equipment work when there is no electricity  |
I would love to see Ben Mcr stop making snide comments