Originally Posted by PieOPah

Having made many phone calls about my slow speeds (never faster than about 12000kbps and around 1,000kbps in the evening - when I am home from work and want to use it!) I have been told that there is too much usage on my UBR and that this has been escalated.

Over a week later and I am still waiting for something to be done. Another phone call and I was told it would take up to 3 weeks (not the 48 hours I had been told in the previous call). I was offered a whopping £5 compensation for my troubles. 6 months of useless speeds and I get compensated. All I have to do is work out what to spend my fortune on