I have just spoken to Virgin Customer Services and their employee was most helpful in attaching the blame squarely on the shoulders of his employers.
After waiting all day to receive a vital email and no Virgin web page I could access gave any information on the problem, I spent twenty minutes in a phone call queuing system.
The operator duly took my details and explained that the email system being down was due to a planned upgrade which should be finished by tomorrow morning !!!
If the PR department of Virgin had let me know in advance, I would have made other arrangements and not wasted my entire day.
After thanking the VM operator for his honesty, I asked that he report to his supervisor that if Virgin cannot communicate to its customers that a broadband upgrade is taking place in advance of my email being turned off then the chance of me switching to the new Fibre Optic service is, quite frankly, laughable.
---------- Post added at 17:00 ---------- Previous post was at 16:45 ----------
Quote:
Originally Posted by kitkat4uhaha
As the title says!!
I lost all my channels except BBC 1 BB2, ITV & channel4, so i tried resetting the box to see if that fixes the problem but now the box dont want to boot back up.
I cant receive any emails either, tried calling 151 & got a engaged tone so i called again & someone answered the phone straight away & said there was a national problem with the TV service & all the computers have gone down in there offices.
They are hoping to have the problem fixed in a bout a hour.
They better have it fixed by tonight so i can watch the Liverpool game on TV
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My TV service did a very similar thing last Friday and has been intermittent ever since. During my phonecall to VM last week, I was told that they would get an engineer out to look at my box which I declined.
They are wasting their own engineers time covering up management half truths and denials.