[joglynne]

Now posted on the VM newsgroups.

X-Posted and FUs set. Please respect FUs.

Hi guys

As you may be aware, we're having some service problems right now that
are affecting multiple services, including:

* The status page (viewing it and the ability to update it) along with
some other parts of the website such as selfcare
* Text news server
* E-mail (including Webmail) for those with blueyonder e-mail
addresses
* Webspace for those on xTW (ex-Telewest Network)
* Some broadband access problems for those in the North West (xTW
customers only)
* Some impact on TV for xTW customers

The problems are also affecting the technical support guys, who can't
currently post to newsgroups.

Our teams are working their socks off to fix these at the moment and
to restore service as quickly as possible and the good news is that
these services are now starting to come back online.

Apologies for the inconvenience this has caused.




Alex

--

Alex Brown
Senior Product Manager
Product Management, Virgin Media