Quote:
Originally Posted by alferret
First port of call is to complain, if your not happy with the result then go else where, isnt rocket science is it?
But also there is nothing stopping you complaining and staying, but if you do complain and then put up with a sub standard service there is no need to keep banging on about it as we have already heard it from you in the first place. Telling the same people the same things time and time again isnt going to get you a better service. After exhausting the services of helpful VM employee's on this site and possibly newsgroups as well all your left with is VM or another ISP.
So all I'm saying is if your really not that happy with VM go elsewhere. If your not prepared to walk you could always start up your own www.i-hate-vm.co.uk website. |
Reading your posts you seem to be one of the people who has retained a good service from VM.
Until a year ago I was a veritable NTL/VM fan-boy, great service, great speed, no problem, thought the moaners were a pain. But having seen the deterioration of the service over the last 12 months as VM oversell a product based on an infrastructure not having the capacity to meet advertised benefits to users demands is frustrating.
I don't really want to jump ship, and know of many ADSL disasters, but the VM service in this area is becoming a joke. I am hanging in there at the moment hoping the service will improve, but with 21CN roll-out in this area next year I shall be looking very carefully at what that may achieve