Quote:
Originally Posted by Bonglet
I have to say after being customer on cable for over 8 year now
Telewest were superb 2 faults in 6 year all resolved in a day or 2.
Virgin Media since the rebrand awfull overcongested for a FULL year sneak rollout of stm, sneak trials and changes to T&C's that make you wonder what the hell are they in self destruct mode for.
I canna take much more captain i think my engines about to blow for the last time.
|
I fully agree with Bonglet. I was a very satisfied NTL BB customer for several years, from 600kbps up to the original 10Mbps, then back to 2Mbps for a while, rock solid full advertised speed, low latency, brilliant service that I recommended to everybody!
However, no more! Since early this year the speed is all over the place, loads of nulls, huge latency at times and packet loss issues, website connection issues, etc.
The product is being oversold and the infrastructure is creaking under the pressure. VM is applying Draconian STM measures and blaming its customers for trying to do what their advertising tells them they can do!
I would be very happy with a bandwidth package from VM, a form of proportional billing, where the tier you are on includes a basic download allowance, maybe 2Mb@10GB/mth, 10Mb@50GB/mth, 20Mb@100GB/mth then pro-rata for usage above that. Maybe that would get the 24/7 bandwidth hogs off the network. Interestingly something similar was proposed and shelved by NTL about 3 years ago! See
http://www.cableforum.co.uk/article/...ed-as-standard