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**Chris** · 21-10-2008, 11:11

10 days without service is a bit premature to be demanding cancellation of a contract to be fair ... although you should certainly be demanding a reduction on your next bill for the days you had no service. Keep a precise note of when the service went off, when it comes back on, and the dates, times and names whenever you call VM. Give them all this information as soon as possible after your service is back.

As for the problem itself, it could be any number of things. A server upgrade and an exchange upgrade sound like two different things to me - exactly what did the CSR tell you?

21-10-2008, 11:11	#2
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,264	Re: Virgin ADSL no connection 10 days without service is a bit premature to be demanding cancellation of a contract to be fair ... although you should certainly be demanding a reduction on your next bill for the days you had no service. Keep a precise note of when the service went off, when it comes back on, and the dates, times and names whenever you call VM. Give them all this information as soon as possible after your service is back. As for the problem itself, it could be any number of things. A server upgrade and an exchange upgrade sound like two different things to me - exactly what did the CSR tell you?